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The ComeOn Help Desk is a team of highly qualified professionals whose main task is to assist users with mastering ComeOn’s functionality. In case of any problem situations or questions related to the functionality of the site or application, you can contact the staff by any convenient method for you. On this page, we will tell you in detail about the ways to communicate with ComeOn.

How to Contact ComeOn

ComeOn’s technical support specialists will answer you around the clock. It works seven days a week, allowing you to resolve the situation quickly. There are currently three main ways to stay in touch with ComeOn – email, online chat, and social media. We’ll tell you about each of them and how you can use them.

Email

ComeOn users can contact support using the Email Address – [email protected]

This type of communication is appropriate for questions that require detailed consideration. In the subject line you briefly specify the problem, and in the message – describe it in as much detail as possible, attaching screenshots or photos of documents, if necessary. All requests are processed in queue mode.

The average time of waiting for the answer in case of using Email is 1 hour. In rare cases, due to heavy traffic caused by new promotions, the response can take up to 3 hours. However, when the turn comes, you will receive a detailed answer to your question.

Live Chat

Live Chat is a way to get a response as quickly as possible. It is suitable for those questions that do not require a detailed review by support specialists.

In order to use this method:

  1. Go to the official ComeOn website;
  2. Click on the “Support” button;
  3. Enter your question in the window that appears and wait for the answer.

Within a few minutes, an employee will connect, examine your question and within a few seconds will give you an answer. ComeOn is an international company, so the main language is English and you will get an understandable answer in it.

Social Media

You can follow ComeOn via social media. This is very important because in addition to sports news, there is information about interesting news about the company, as well as fresh bonus offers.

ComeOn’s social networks include:

  • Twitter – ComeOnPulse
  • Facebook – wearecomeon
  • Instagram – Comeon_official

Be subscribed to stay up to date on all the interesting casino and sports betting events at ComeOn.

Head Office address

ComeOn is located on the 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta. The company is located in the European Jurisdiction Area and operates under the international license of Malta Gaming Authority (MGA/CRP/178/2009).

How to Complain About  ComeOn Customer Service?

ComeOn carefully monitors the specialists who interact directly with the players and as a rule, they are highly qualified courteous specialists. However, if you happen to encounter an unpleasant situation with an operator, please write to ComeOn and contact the management. If that doesn’t work either, contact an outside organization or MGA licensor.

Grounds for such an appeal may include:

  • Wrongful blocking of the account;
  • Refusal in payment of money;
  • Incorrect calculation of winnings after a bet.

ComeOn operates on the principles of fair play, is legal, and always tries to resolve all issues so that the customer is satisfied. However, if there is still a situation where you are faced with unfairness – contact the body that issued the license Malta Gaming Authority.

FAQ 

  • In what language will I get a response from ComeOn support?

    The primary language for the Indian region on ComeOn is English. You will get an understandable answer in simple words.

  • Does ComeOn have a hotline?

    Unfortunately, the company does not have an international phone number at this time.

  • How long do I wait for a response after contacting support?

    The average wait time via online chat is 30 seconds. If you contact via Email, you will receive an answer within one hour.

  • How can I avoid interacting with a negative operator?

    The main rule is to be polite. If the operator answers you aggressively – contact the company’s management.

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